RETURNS AND EXCHANGE POLICY

(1) Stock Orders

If for any reason you are not happy with your purchase, we are pleased to offer you a refund or exchange to the maximum value of the original purchase value.

We do not accept returns or exchanges on sale product or product that has been worn or damaged.

If you believe there is a fault with your product, please contact us at info@hyper-generation.com to assist you in determining the issue and the process for making a claim.

Any return request for Stock Orders must be notified to The Trustee for Danou Trust T/A HYPER-GENERATION and a return authorisation number must be issued. Proof of the reason for a return request may be required prior to a return order authorisation number being issued.

If a fault is identified, we reserve the right to either repair or remake the item. If the item is not repairable, then we will process a refund per our Refunds and Exchange policy.

Return or exchange requests are only accepted on product within 14 days of receiving your purchase and only if The Trustee for Danou Trust T/A HYPER-GENERATION return order authorisation number is included and clearly visible on the outside of the return parcel – if this is not the case, then The Trustee for Danou Trust T/A HYPER-GENERATION reserves the right to refuse the return parcel and not refund or provide any product exchange.

Items must be returned in their original condition — unworn, unaltered, unwashed and with their tags attached.

(2) Pre-Orders

Please note that Pre-Order product returns are only accepted if the item is faulty. No returns or exchanges are permitted for change of mind or if the product has been worn or damaged by the purchaser.

If you believe there is a fault with your product, please contact us at info@hyper-generation.com to assist you in determining the issue and the process for making a claim.

Any return request for Pre-Orders must be notified to The Trustee for Danou Trust T/A HYPER-GENERATION and a return order authorisation number issued. Proof of the reason for a return request will be required prior to the return authorisation being issued.

If a fault is identified, we reserve the right to either repair or remake the item. If the item is not repairable, then we will process a refund per our Refunds and Exchange policy.

Return or exchange requests are only accepted on product within 14 days of receiving your purchase and only if The Trustee for Danou Trust T/A HYPER-GENERATION return order authorisation number is included and clearly visible on the outside of the return parcel – if this is not the case, then The Trustee for Danou Trust T/A HYPER-GENERATION reserves the right to refuse the return parcel and not refund or provide any product exchange.

Items must be returned in their original condition — unworn, unaltered, unwashed and with their tags attached.

If you believe an item or service is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under the Australian or New Zealand Consumer Law. These consumer guarantees do not apply where the item was damaged due to abnormal use or misuse.

How to Request Return Authorisation or Notify or Fault

  1. Request your Return Authorisation (RA) number or notify us of a fault by emailing info@hyper-generation.com within 14 days of receiving your order.

  2. Please include your Customer ID and specify which item(s) you would like to exchange or refund.

  3. Once your refund or exchange has been approved, we will send you an email with your RA number and instructions for returning the items.

  4. Refunds are made less return postage costs. Please note the original postage charge cannot be refunded. Items resent to the original shipping address after evaluation, repair or replacement will be shipped free of charge. Refunds can only be credited to the original credit/debit card used for purchase. Refunds may be processed within 1–2 days of approval, however please allow up to 7–14 business days for the funds to appear in your account.

Company Information:

The Trustee for Danou Trust T/A HYPER-GENERATION ABN: 87 728 593 434